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First-Line Manager

Improve management capability

Our First-Line Manager modules are designed to equip new leaders with essentials skills for effective team management. 

First-Line Manager Modules

Explore the 18 interactive and engaging modules in this level of lead-ology

Goal Setting

Turn vague tasks into trackable wins. In this module you’ll learn how to:

  • Build SMART targets that everyone can measure.

  • Link team goals to business metrics so work moves the needle.

  • Co-create goals your people actually care about.

  • Spot and clear common roadblocks before they stall progress.


Delivering Appraisals

Swap nerves and checklist chatter for a conversation that lifts performance and trust. In this module you’ll learn how to:

  • Gather solid evidence so every review starts on firm ground.

  • Guide a balanced discussion that looks back honestly and looks forward with purpose.

  • Shape joint goals that stretch people and advance the business.

  • Deliver feedback that lands

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Time Management

Stop firefighting and start directing your day. In this module you’ll learn how to:

  • Pinpoint real priorities with the effective tools and methods.

  • Build daily and weekly plans that survive interruptions.

  • Guard focus and cut time-wasters cold.

  • Delegate smartly so work lands with the right people.

  • Beat procrastination and perfectionism before they stall momentum.

Effective Communication

Blurred messages break trust; clear ones build it. In this module you’ll learn how to:

  • Listen actively and respond with empathy that lands.

  • Match your tone to the moment and your leadership style.

  • Handle talks on performance or conflict without dodging.

  • Shape messages for meetings, briefs, and one-to-ones.

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Managing Meetings

Say no to calendar clutter and yes to purposeful meetings. In this module you’ll learn how to:

  • Call a meeting only when it counts, and pick the right format.

  • Set sharp objectives and agendas so everyone arrives ready.

  • Lead discussions that stay on track

  • Tackle side-tracks and disruptions 

  • Lock in decisions and next steps with clear, tracked actions.

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Creating Performing Teams

Great teams don’t just gel, they’re made. In this module you’ll learn how to:

  • Spot what “high-performing” looks like

  • Fuel collaboration with day-to-day habits that keep work and relationships strong.

  • Catch and fix dysfunctions early before they sink results.

  • Sustain momentum by tracking wins and sharpening skills over time.

Personal & Team Development

Growth doesn’t happen on autopilot. In this module you’ll learn how to:

  • Spot growth gaps with simple, evidence-based assessments.

  • Design PDPs and team plans that link learning to business goals.

  • Coach in the moment with feedback that sticks and lifts performance.

  • Track progress and celebrate wins to keep momentum rolling.

Team Building & Motivation

Unite people, light the fire, keep it burning. In this module you’ll learn how to:

  • Build real trust and psychological safety so ideas flow freely.

  • Strengthen collaboration and turn conflict into productive dialogue.

  • Apply recognition, growth, and feedback loops that hold energy and focus.

  • Sustain momentum with simple rituals that keep morale high.​

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Problem Solving & Decision Making

Turn chaos into clear steps. In this module you’ll learn how to:

  • Find true root causes with 5 Whys and Fishbone analysis.

  • Cycle through PDCA to test fixes and lock in gains.

  • Weigh options quickly with a risk-reward scorecard.

  • Tap team insight for sharper, shared decisions.

  • Track outcomes and learn so the next call is smarter.​

Leadership Essentials

Lead people, not just projects. In this module you’ll learn how to:

  • Separate leadership from management and know when each matters.

  • Switch styles deliberately to match the moment and the team.

  • Use emotional intelligence to read yourself and others.

  • Handle conflict and change without losing momentum.

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Basic Problem Solving

Turn big ideas into organised action. In this module you’ll learn how to:

  • Scope the work clearly so everyone knows the finish line.

  • Map milestones and timelines your team can actually hit.

  • Line up people, budget, and tools where they add most value.

  • Track progress with simple KPIs and tweak plans fast when things shift.

  • Keep stakeholders in the loop with crisp, timely updates.

Performance Management

Manage performance as a lever, not a loophole. In this module you’ll learn how to:

  • Set sharp, measurable expectations that line up with strategy.

  • Track results with the right KPIs and act on trends early.

  • Run feedback conversations that boost strengths and close gaps.

  • Tackle underperformance with clear, fair improvement plans.

  • Embed continuous improvement so growth becomes routine.

Delegation

Free up your time and stretch your people. In this module you’ll learn how to:

  • Decide what to hand off and what stays on your plate.

  • Match tasks to strengths so work lands where it thrives.

  • Set razor-clear expectations and checkpoints up front.

  • Support without hovering - coach, don’t micromanage.

Providing Feedback

Turn comments into catalysts. In this module you’ll learn how to:

  • Choose the right frame (SBI, BOOST, or feed-forward) for any message.

  • Deliver praise and redirection with clarity, empathy, and purpose.

  • Handle tough talks calmly and convert pushback into progress.

  • Anchor feedback to goals so effort and impact stay aligned.​

Emotional Intelligence

Lead with heart and head. In this module you’ll learn how to:

  • Read yourself first - spot triggers and steady your response.

  • Turn emotion into fuel that sharpens focus and resilience.

  • Step into others’ shoes to build real empathy and trust.

  • Defuse tension and guide tough talks toward win-wins.

  • Blend EQ with data so decisions land and stick.

Conflict Resolution

Friction is inevitable; drama is optional. In this quick session you’ll learn how to:

  • Spot the real triggers behind team tensions.

  • Use emotional intelligence to keep discussions grounded.

  • Choose the right resolution style—from coaching to mediation.

  • Guide a step-by-step dialogue that ends with clear agreements.

  • Build habits that prevent flare-ups and keep collaboration strong.

Difficult Conversations

Tough topics handled right build trust, not tension. In this module you’ll learn how to:

  • Set clear intent and choose the right setting before you speak.

  • Open with purpose and keep the dialogue on track.

  • Stay calm under pressure while reading the other person’s cues.

  • Turn emotion into insight so both sides feel heard and respected.

Performance Metrics & KPIs

Numbers only count when they power action. In this module you’ll learn how to:

  • Turn strategy into targets your team can see and hit.

  • Pick the right KPIs - no vanity stats, just impact.

  • Spot trends fast with a lean dashboard.

  • Make data meaningful so everyone owns the numbers.

  • Course-correct and celebrate using real-time insight.

Online content, the easy way

Our First-Line Manager course is designed for easy access and integration into your existing systems. Simply download the course content and upload it to your internal platform or Learning Management System (LMS). This ensures your team can learn at their own pace, anytime and anywhere.

Unlimited use

Give access to all of your teams, without the fear of hitting user limits

On-demand

Your teams can learn where and when they like

No new systems

Just download the content and upload it into your LMS

Create or add

Create new pathways or add the content to your existing training

Multi-language

Modules available in 175 different languages

Additional resources

Each module comes with workbooks, offline tasks and more

Pricing plan

Simple and straightforward pricing for your business. Gain access to our comprehensive leadership courses for a flat annual fee.

Create or supplement

Multi-language

On-demand

Unlimited access

No additional platforms

Choose any combination of levels to match your needs

Any 1 Level

Any 2 Levels

All 3 Levels

£2,500

£3,500

£4,000

All pricing is per annum, on a minimum 2-year agreement and exclusive of VAT

Includes:

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Unlimited course access

 

Regular content updates

 

Interactive modules

 

Downloadable content

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Workbooks

 

Descriptions & thumbnails

 

SCORM, HTML files

 

Interactive learning modules

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No more pay-per-user models for your content. Our simple pricing structure means you pay one flat annual fee for unlimited access for all of your people.

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No need to implement or integrate yet another platform. Simply download our content and upload it to your existing LMS or internal systems. 

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Provide on-demand leadership development content across the business. Each module consists of online and offline learning content that focusses on driving behavioural change in their roles.

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Quickly create management development pathways to help develop talent at all levels using our 3 levels of content. Or, if you already have training in place, use our content to supplement this to provide a truly blended learning experience

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Our course content can be translated into 175 languages, making it easy to provide consistent training to a diverse audience

"We uploaded the lead-ology First-Line Manager modules to our LMS on a Monday morning and were running cohorts by Wednesday. Because it’s a fixed licence, I don’t have to haggle over per-seat pricing every time we expand"

Sarah Patel – Head of Learning & Development

Hear it from our customers

  • What is lead-ology for First Line Managers?
    It's 18 first-line manager training modules that build core leadership skills - goal setting, delegation, performance management, and more - so new or inexperienced managers can lead confident, high-performing teams.
  • Who is this level of content for?
    New, inexperienced or aspiring supervisors, team leads, and first-line managers looking to master fundamental leadership skills.
  • What topics are covered?
    Goal setting, appraisal delivery, time management, effective communication, team building, problem-solving & decision-making, conflict resolution, emotional intelligence, KPIs, and 10+ other essentials.
  • How long is each module?
    Each module is a mix of online and offline content and activities for each learner to complete. To complete all modules in this level would take someone approximately 16-weeks to complete, based on 2-3 hours of study per per week.
  • Is it interactive?
    Yes, our modules are interactive and engaging. Each module comes with workbooks, additional resources, tasks and activities designed to keep people engaged while providing the right support to change behaviours back in the workplace.
  • What is lead-ology for Mid-Managers?
    14 modules that upskills mid-managers with advanced leadership skills - strategic thinking, change management, financial acumen, and cross-functional collaboration - to help drive wider business performance.
  • Who is this level of content for?
    While First-Line Manager modules focus on day-to-day team leadership, the Mid-Manager level focusses on organisation-wide impact, helping leaders to drive strategy, culture, and make data-driven decisions.
  • What topics are covered?
    Strategic thinking & planning, resilience & wellbeing, talent development, cultural competence, diversity & inclusion, finance for non-finance managers, risk management, and 10+ more.
  • Are there any prerequisites?
    At least 18–24 months of management experience or completion of lead-ology First-Line Manager level (or equivalent training).
  • Does it cover remote or hybrid leadership?
    Yes, engaging your people, managing change, and sustaining culture across dispersed teams are woven into multiple modules.
  • How long will it take to complete?
    For someone to complete all modules in this level, it would take approximately 6-months for someone to complete all of the online and offline activities and content. This is based on 2-3 hours of learning per week.
  • What is lead-ology for Senior Managers?
    Lead-ology - Senior Manager are executive leadership development modules for senior managers, directors, and C-suite leaders focused on organisation strategy, culture, and innovation.
  • Who is this level of content suitable for?
    These modules are for those in senior or aspiring to be in senior positions. This typically includes directors, heads of and SME owner/leaders. The content focusses on organisational agility, systems thinking, stakeholder influence, commercial strategy, and culture transformation - needed to steer growth
  • What topics are covered?
    Executive leadership, strategic commercial review, innovation & change leadership, maximising agility, risk control, enquiry-based leadership, and organisational culture dynamics.
  • Are there any prerequisites?
    Be in, or working towards, a senior position as well as completion of lead-ology Mid-Manager level (or equivalent training).
  • Does it cover remote or hybrid leadership?
    Yes, engaging your people, managing change, and sustaining culture across dispersed teams are woven into multiple modules.
  • How long will it take to complete?
    For someone to complete all modules in this level, it would take approximately 6-months for someone to complete all of the online and offline activities and content. This is based on 2-3 hours of learning per week.
  • How much does lead-ology cost?
    Our fixed-fee leadership training is simple: £2,500 for unlimited access to any one lead-ology level, £3,500 for any two levels, and £4,000 for all three levels - no per-user charges. All agreements are for a minimum of 2-years and the pricing shown is per year per business.
  • What’s included in each price tier?
    Every tier includes SCORM or HTML file downloads from our platform, together with , workbooks, thumbnail images and descriptions - everything you need to create courses on your own LMS or intranet.
  • Are there seat licenses or per-learner fees?
    No. lead-ology pricing is a flat, company-wide fee - train 10 managers or 10,000 at the same cost.
  • Is there a minimum contract term?
    Yes, we ask for a two-year minimum commitment.
  • How is the content delivered?
    Once you've completed the sign-up process, you’ll receive access to our online platform where you can download the module files that you need. Simply upload the files to your own platform (LMS, SharePoint, intranet, etc.) enrol and rollout. Buy. Download. Learn.
  • Can we upgrade from one level to two or three later?
    Absolutely. You can upgrade at any time - just pay the difference between your current tier and the new tiers you're adding. Your contract end date remains the same.
  • How do we get started?
    Sign-up for your free, no obligation 7-day trial to take a look at some of the content.
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